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1. How to create an account?
a. Click on "sign in" on the top right corner and select "Create an Account".
b. Enter all the details asked in the form.
c. Check the 3 boxes at bottom of the form and click on CREATE AN ACCOUNT button.
2. How to search for a product?
a. Type the name of the product that you want to search in search box.
b. Click Search button after writing product name.
c. You will get your desired product.
3. How to place an order?
a. Click on the product you wish to buy.
b. Click on 'Add to Cart' button visible on the right hand side of the product.
c. Click on 'Continue Shopping' if you wish to continue or click on 'View Cart' to prepare for Check Out.
d. Check all the details on your cart & click on 'Check Out'.
e. Now sign in with your user name & password for Ubuy account. If you do not have a Ubuy account, you need to create an account.
f. Fill all the details asked in the form for address & click 'Continue'.
g. Check your final payment & click 'Continue'.
h. Enter your card details & submit.
4. When will I receive a confirmation after I make the order?
a. You will receive a confirmation mail immediately after placing your order with a link to track your shipment.
5. Will I receive a soft copy of the order invoice to my email ID?
a. Yes. You will receive a soft copy of your order invoice to the email ID provided by you at the time of registration.
6. How to subscribe for Ubuy newsletter?
a. Enter your email id below Join our Mailing List at the right bottom of the page.
b. Click "Sign up".
c. You are subscribed now.
7. How to add product to wish list?
a. Click on the product you wish to add to your wishlist.
b. Sign in with your user name & password for Ubuy account. If you don't have a Ubuy account, you need to create an account.
c. Following this, select add to wish list below the product title
c. Your product is now added to wishlist.
8. How to buy products from wish list?
a. Sign in with your user name & password for Ubuy account. If you do not have a Ubuy account, you need to create an account.
b. Click on 'Wishlist' next to the search button.
c. Check the products added by you in your wishlist.
d. Click on 'ADD TO CART' against every product you wish to buy.
9. How to rate a product?
a. Click on the product you wish to rate.
b. Click on the Product Review tab, next to Product details.
c. Click "Post your own review" button.
d. Enter title of your review, your comment & select the rating from above the review.
e. Click Submit.
10. What is the estimated time of arrival of the items after making order?
a. U Fulfilled-Order will be delivered within 24 hours
b. U Not-Fulfilled-Order will be delivered within 2 business days
11. Do you deliver products outside Kuwait?
a. Right now we are dealing in Kuwait market only and deliver in Kuwait alone. However we will notify you if we expand in the future.
12. What are the shipping charges?
a. It is 1.5 KD for close by areas and can increase for distant areas inside Kuwait.
13. What are the payment methods?
a. We offer the following payment methods: Cash on Delivery, KNET, Master and Visa
14. What If I received the wrong/damaged product and would like to return it?
a. Please feel free to contact our customer care team to get more details on how to proceed with the issue.
15. Are shipping fees refundable if I return my product?
a. If you received a damaged/defective product from Ubuy, it is our responsibility and we will refund shipping fees completely.
b. However if you just do not want the order for any personal reasons, we do not refund the shipping fees.
16. What is the time frame by which refunds will reflect in the customer account?
a. The refund will be issued into customer account within 2-3 business days.
17. How do I cancel my order?
a. Once you have made your order and want to cancel, please get in touch with our customer service team for further details.
b. Based on the status of the shipment, the customer service team will advise the customer.
18. When can I contact customer care and how?
a. You can email/call us anytime with the details provided in 'Contact us'.
b. You can also chat with us while you are surfing our website by clicking on the 'chat' link provided in the bottom right corner
19. How do I know you work in secure Ecommerce environment?
a. All the payment transaction pages are secured by approved SSL certificates.
b. SSL Certificate can be verified by the following link https://www.ubuy.com.kw
c. Our SSL Certificate is provided by GeoTrust Inc, refer to http://www.geotrust.com for more details.
d. All our payment transactions are done on the provider website, which are well known and authorized providers.
20. What methods are used to prevent fraud?
a. Order and Payment page are only accessible to registered customers.
b. All customer accounts are verified during registration process using the activation by email process.
c. All the products are delivered to customers on providing the online invoice generated after successful payment.
d. All the delivery address are recorded in the order history and verified before delivery by our respective departments.